FAQ - Frequently Asked Questions
Magnets
Magnets
Which magnets can I buy online?
In our online magnet shop, you can buy neodymium magnets, ferrite magnets, magnetic systems, magnetic sheets, magnetic tapes, and specialty magnets. All magnets are suitable for home, office, school, crafts, industry, and DIY projects.
How strong are neodymium magnets?
Neodymium magnets are among the strongest permanent magnets in the world. Despite their small size, they offer a very high adhesive force.
What magnetic strength do I need?
The required magnetic strength depends on the intended use:
• Weight of the object
• Surface (smooth, rough, painted)
• Safety factor
For secure fastenings, we always recommend planning for a higher adhesive strength.
What is the difference between neodymium and ferrite magnets?
Neodymium magnets are made from an alloy of neodymium, iron, and boron. They are very strong, compact, and ideal when maximum holding force is needed in a small space. Their disadvantages are their sensitivity to heat and moisture and their generally higher cost compared to ferrite magnets.
Ferrite magnets (ceramic magnets) are less expensive, corrosion-resistant, and heat-resistant, but significantly weaker than neodymium magnets. They are well-suited for robust applications where extreme magnetic force is not required.
Are strong magnets dangerous?
Yes, strong magnets can cause injuries. Please note:
• Not suitable for children
• Keep your distance from pacemakers
• Beware of bruising
• Do not store near electronics or credit cards
Do neodymium magnets rust?
Neodymium magnets are coated (e.g., with nickel, zinc, or epoxy), but are not completely rustproof. For humid environments, we recommend ferrite magnets or specially coated magnets.
What are magnets used for?
Magnets are used in many ways, e.g. for:
• Fasteners & brackets
• Workshop & Industry
• Model making & crafts
• Office & School
• Furniture & Decoration
How do I find the right magnet for my project?
Use our filters for shape, size, and material, or contact our customer service. We'll help you find the right magnet for your application.
Are there quantity discounts for magnets?
We offer attractive volume discounts for large orders and B2B customers. Please contact us for a customized quote.
In our online magnet shop, you can buy neodymium magnets, ferrite magnets, magnetic systems, magnetic sheets, magnetic tapes, and specialty magnets. All magnets are suitable for home, office, school, crafts, industry, and DIY projects.
How strong are neodymium magnets?
Neodymium magnets are among the strongest permanent magnets in the world. Despite their small size, they offer a very high adhesive force.
What magnetic strength do I need?
The required magnetic strength depends on the intended use:
• Weight of the object
• Surface (smooth, rough, painted)
• Safety factor
For secure fastenings, we always recommend planning for a higher adhesive strength.
What is the difference between neodymium and ferrite magnets?
Neodymium magnets are made from an alloy of neodymium, iron, and boron. They are very strong, compact, and ideal when maximum holding force is needed in a small space. Their disadvantages are their sensitivity to heat and moisture and their generally higher cost compared to ferrite magnets.
Ferrite magnets (ceramic magnets) are less expensive, corrosion-resistant, and heat-resistant, but significantly weaker than neodymium magnets. They are well-suited for robust applications where extreme magnetic force is not required.
Are strong magnets dangerous?
Yes, strong magnets can cause injuries. Please note:
• Not suitable for children
• Keep your distance from pacemakers
• Beware of bruising
• Do not store near electronics or credit cards
Do neodymium magnets rust?
Neodymium magnets are coated (e.g., with nickel, zinc, or epoxy), but are not completely rustproof. For humid environments, we recommend ferrite magnets or specially coated magnets.
What are magnets used for?
Magnets are used in many ways, e.g. for:
• Fasteners & brackets
• Workshop & Industry
• Model making & crafts
• Office & School
• Furniture & Decoration
How do I find the right magnet for my project?
Use our filters for shape, size, and material, or contact our customer service. We'll help you find the right magnet for your application.
Are there quantity discounts for magnets?
We offer attractive volume discounts for large orders and B2B customers. Please contact us for a customized quote.
Order
Order
Is there a minimum order value?
No, with us you can order from as little as one magnet – with no minimum order value.
How can I pay?
We accept various payment methods, including credit card, PayPal, instant bank transfer, and prepayment. The available options will be displayed during the order process.
What should I do if I can't find certain magnets in your shop?
If you require specific magnets that we don't offer in our shop, please contact our customer service. We will gladly check if we can source them for you.
Why hasn't my order been shipped yet?
Processing time may vary depending on the product and stock availability. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
Where can I find my invoice?
Your invoice is enclosed with the delivery.
How do I return an item or an order?
Please contact our customer service within 14 days of receiving your order. We will assist you quickly and easily with returns or exchanges.
Can I return an item or an order?
Yes, you can return items within 14 days. The goods must be unused and in their original packaging. Further details can be found in our return policy.
No, with us you can order from as little as one magnet – with no minimum order value.
How can I pay?
We accept various payment methods, including credit card, PayPal, instant bank transfer, and prepayment. The available options will be displayed during the order process.
What should I do if I can't find certain magnets in your shop?
If you require specific magnets that we don't offer in our shop, please contact our customer service. We will gladly check if we can source them for you.
Why hasn't my order been shipped yet?
Processing time may vary depending on the product and stock availability. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
Where can I find my invoice?
Your invoice is enclosed with the delivery.
How do I return an item or an order?
Please contact our customer service within 14 days of receiving your order. We will assist you quickly and easily with returns or exchanges.
Can I return an item or an order?
Yes, you can return items within 14 days. The goods must be unused and in their original packaging. Further details can be found in our return policy.
Delivery and shipping
Delivery and shipping
When will I receive my order?
Delivery time is usually 2-5 working days after shipment.
Which countries do you deliver to?
We deliver within Germany, Austria, the Netherlands, the Czech Republic, Luxembourg and Belgium.
How much are the shipping costs?
Shipping costs vary depending on the order quantity and delivery location. Within Germany, we charge a flat rate of €4.90 per order. For deliveries abroad, the shipping fee is €14.90 per order.
Can I pick up my goods directly from you?
We currently do not offer in-store pickup. All orders are delivered exclusively via shipping.
Where is my package?
After shipment, you will receive a tracking number which allows you to track the current location of your package online at any time.
Delivery time is usually 2-5 working days after shipment.
Which countries do you deliver to?
We deliver within Germany, Austria, the Netherlands, the Czech Republic, Luxembourg and Belgium.
How much are the shipping costs?
Shipping costs vary depending on the order quantity and delivery location. Within Germany, we charge a flat rate of €4.90 per order. For deliveries abroad, the shipping fee is €14.90 per order.
Can I pick up my goods directly from you?
We currently do not offer in-store pickup. All orders are delivered exclusively via shipping.
Where is my package?
After shipment, you will receive a tracking number which allows you to track the current location of your package online at any time.